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Questions, feedback, or partnership ideas? Send us a message and a real human will get back to you within one business day.

Contact details

  • Emailhello@heartclick.ink
  • AddressFürstenallee 3, 33102 Paderborn, Germany
  • Support hoursMon–Fri, 9:00–18:00 (CET)

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FAQ

Common questions

We reply to every message within one business day — usually much sooner. For purchase issues, include your order number so we can help faster.

Email hello@heartclick.ink with your order number and a short description. Our team will sort it out quickly.

Because HeartClick sells digital products, purchases are generally final — but refunds may be considered for duplicate charges or technical issues. See our Refund Policy for details.

Absolutely — we love hearing ideas. Send us a message describing what you have in mind and we'll see what we can do.

Looking for legal info? See our Privacy, Terms, and Refund policies.