Digital Products
HeartClick provides digital products and services, including credits, personalized romantic experiences, proposal websites, anniversary pages, date invitations, and related digital content.
Due to the nature of digital products, all purchases are final. Once credits have been purchased, delivered to your account, or used to create an experience, refunds are generally not available.
Refund Eligibility
Refunds may be considered only in the following circumstances:
- Duplicate payments caused by a technical error.
- Unauthorized transactions verified by our payment processor.
- Technical issues that prevent service delivery and cannot be resolved by our support team.
About Credits
- Credits are non-transferable.
- Credits have no cash value.
- Credits cannot be exchanged for money.
- Credits do not expire unless otherwise stated.
Non-Refundable Items
Custom domains, premium upgrades, and branding removal purchases are non-refundable once activated.
We reserve the right to refuse refund requests that violate these terms.
Processing Times
If a refund is approved, it is issued to your original payment method. Depending on your bank or card provider, it typically takes 5–10 business days for the funds to appear after the refund has been processed. To request support or a refund review, contact us using the details below and include your order number.
Contact
To request support, contact hello@heartclick.ink.
Questions about this policy?
Reach our team at hello@heartclick.ink or via our contact page.